I currently own and manage a business that sits about 100 people. One of the major factors in this hospitality business is that all of the tables and chairs have to be stacked inside at the end of the day and of course unpacked at the beginning of the next. Interestingly this has caused me great consternation and I have been desperately attempting to find a way to 'not' do this physical job.
I have looked at gates, walls and extensions you name it my mind has gone there to find a 'solution', an 'end all fix' to the seemingly big problem.
With a lot to shift and set up you get a lot of time to ponder and move - I realised that the way I was moving was actually making me search for a solution more intensely. It was like the initial annoyance was building and building every single chair, every step, every day...It was very hard work and yet the chairs and tables were not heavier.
What else was going on?
This made me realise a very important thing which many of us in any industry let alone hospitality do not clock - the chairs we move are the chairs of our guests. It is where they seat themselves and sit for sometime in our business. And so how I move the chair and place the chair has an impact on the person who sits in it, right?
Searching for a solution we are often so locked in the thoughts of our mind that we do not recognise that the simplest of things - how we move and place a chair for example - will impact, positively or negatively on the guest experience.
This has freed me up no end and it is something I am supporting the team to understand as well, we have a responsibility when we do things as everything we do has an impact. If I move the chairs annoyed and do not care how they are set up - then this will be felt by the people who sit in them. This may impact on what they buy, how they interact with their friends or family, the staff on service, how they leave to go to the next place etc...
This is well worth considering - what if we/you can support a person to enjoy their time in your cafe, restaurant or office by being conscious of how you are when you move the chair or wipe the table down.
If you consider that every single action has an impact on how people are/were in our business? That truly changes everything.